Returns & Exchange Policy

Last updated: October 11, 2026

This policy explains when a replacement or store credit is available for orders placed with 420Express, and how to request one. Approved claims are resolved with a replacement or store credit; we do not issue cash or e-Transfer refunds, except where the law requires it. This policy forms part of our Terms & Conditions, and nothing in it limits any right you have under consumer protection law.

Item	Time limit	What we offer
Cannabis products (flower, pre-rolls, vapes, concentrates, edibles, oils)	Final sale	Replacement or store credit only if damaged, defective or incorrect on arrival (report within 24 hours)
Accessories (batteries, grinders, papers, trays, storage)	7 days	Store credit or exchange if unopened, unused and in the original packaging
Sale and clearance items	Final sale	Replacement or credit only if damaged, defective or incorrect
Gift cards	Final sale	—

1. Cannabis products are final sale

Cannabis is a regulated, single-use product. For health, safety and quality reasons, cannabis products cannot be returned once they have been delivered, in line with cannabis retail practice across Canada. We offer a replacement or store credit on cannabis products only in the situations described in section 2. Personal preference, expected effects, flavour, aroma, appearance or natural batch variation are not reasons for a replacement or credit.

2. Damaged, defective or incorrect items

If your order arrives damaged, defective, or different from what you ordered, contact us within 24 hours of delivery with:

• your order number;
• a clear photo of the item and its packaging (and of the shipping label for mail orders);
• a short description of the problem.

Please keep the product and packaging until we have reviewed your claim. Once approved, we send a replacement or add store credit equal to the item’s value, at no cost to you. Cannabis items do not need to be sent back to us.

3. Non-cannabis accessories

Unopened, unused accessories in their original packaging can be returned within 7 days of delivery for store credit or an exchange. Contact us first and we will tell you how to send the item back. Accessories that are used, damaged by misuse or improper charging, or missing parts or packaging cannot be accepted. If an accessory does not work when it arrives, it is handled as a defective item under section 2.

4. Delivery and non-delivery issues

If tracking shows your mail order was delivered but you did not receive it, or a same-day delivery did not arrive, contact us within 5 days so we can look into it with the carrier or our driver. We are not responsible for parcels lost because of an incorrect address entered at checkout, or for theft after a confirmed delivery, but we will always work with you in good faith to fix carrier errors. You can follow your order on the Track Order page.

5. Cancelling an order

You can cancel an order any time before it ships. If you have not paid yet, we simply cancel it. If you have already paid, the full amount is added to your account as store credit. Once an order has shipped or is out for delivery, it can no longer be cancelled, but it may still qualify for a replacement or credit under section 2.

6. How store credit works

• Approved store credit is added to your 420Express account within 3–7 business days of approval.
• Store credit does not expire and can be used on any future order.
• Shipping fees are credited only when the order was cancelled before shipping, or when the problem was our mistake (damaged, defective or incorrect item).
• You can see your credit balance in My Account.

7. Account holder only

Replacements and store credit are only issued to the verified account holder who placed the original order, in line with the age-verification rules in our Terms & Conditions.

8. How to start a request

To start a replacement, return or store-credit request, contact us with your order number. You can also use the Support button at the bottom-right of every page. We usually reply within 1 business day.